At ZHULFUZ, we strive to ensure that every purchase brings you style, comfort, and confidence. However, if you are not completely satisfied with your order, we offer a simple and transparent return and refund process.
Eligibility Window
Clothing & Footwears: Returns accepted within 05 days from the delivery date. (industry standard due to wear-risk).
Sale/Discount Items: Eligible for exchange only, no refunds.
Final Sale / Clearance: No returns or exchanges.
return will be rejected on below conditions:
- The product must be unused, unworn, and unwashed.
- Items that are worn, damaged, or missing tags or alteration will not be eligible for a refund.
- Original Tags, labels, and packaging should be intact.
- Footwear and Clothing must be returned in the original box/Package, without damage or tape.
- Products under Final sale, Discounted items are not eligible for return due to hygiene and clearance reasons.
- Customers are responsible for return shipping costs unless the item is Defective or Wrong Items.
Damaged / Defective / Wrong Item Delivery
The Customer Must be reported within 48 hours of receiving the product with the evidences:
Clear photos of damage
Store will offer:
- Replacement
- Full refund
Return Process
- Go to My Orders https://zhulfuz.com/my-account/orders/ on our website or app.
- Select your order -> Click on Message -> send your message over the chat.
- Once the returned item passes by our quality inspection, we will initiate your refund or exchange accordingly.
Order Cancellation Policy
- Orders can be cancelled before shipping by the courier.
- Once shipped, you will need to go through the return process after delivery.
Exchange Policy
Exchanges allowed only for size or same product variant.
No cross-product exchanges.
Exchange approved once per order only.
Once the returned item passes our quality inspection, we will initiate your refund or exchange accordingly.
If exchange product is unavailable → store credit will be issued.
Refund Policy
After successful quality verification, refunds will be processed as follows:
Exchange – replacement product dispatched once return is confirmed.
Online Payment Refund – Credited to your original payment method within 5–7 business days.
Cash on Delivery (COD) – Options are not available to avoid fake orders.
Damaged or Wrong Product
If you received the Defective, Damaged, or Incorrect item, please raise a return request within 48 hours of delivery along with clear photos via message https://zhulfuz.com/my-account/orders/
or https://zhulfuz.com/contact-us/ leave your message, we will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
Discounted or Clearance items
Order Cancellation
- Orders can be cancelled before shipment for a full refund.
- Once Item shipped, cancellations are not allowed. You may initiate a return after receiving the product with proper reason with evidence.
Contact Us
For any help with your order, returns, or refunds:
📧 iamquadir88@gmail.com
📞 +91-8431089169
(Available Monday to Saturday, 11:00 AM – 6:00 PM)